Should Bosses Go Undercover to Be More in Touch with Reality Like in the CBS TV Show? Poll.

A new series debuted on CBS tonight (Feb 7), called Undercover Boss.

Basically, it’s about bosses who go undercover into their workforce to see how things are going, to know and appreciate what things are really like, how tough and/or bad things might really be, etc. As far as I’m concerned, it’s management in large organizations learning about reality in a way they should far more often than happens. I think the premise of the show is great for that reason. How it’ll be done in the coming weeks will have to be seen.

What I want to know, though, is if you think bosses should go undercover to be more in touch with reality in their organizations? The poll is at the end. This could only apply to large organizations where bosses might not be known to most people at some lower level, of course. Otherwise, their cover would be blown easily.

Me, I work for provincial government, and I can tell you my answer to that question is a definitive “yes”. I don’t think the general public would disagree with me on that, but I think the public might be surprised that some of us do. Personally, I’m nobody’s boss as an analyst. However, I’ve gone “undercover” numerous times just to learn how some things work, or how some things are, rather than call up people and ask. It’s not I think my colleagues would be dishonest with me. I just need the view and experience from the other side. I need to know what the public has to face the way they face it, not the way it’d be described to me from someone on the other side where the perception can be drastically different. I can also tell you all of my undercover stints have been very enlightening, too, though I’m not going to disclose what and where I did this.

And yes, I know I should be very careful about blogging on work related stuff. In my view, though, this is a good thing I’m sharing, not a bad thing. Notice how I did not comment on whether or not I thought we went undercover often enough in government, though. 🙂

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6 thoughts on “Should Bosses Go Undercover to Be More in Touch with Reality Like in the CBS TV Show? Poll.

  1. I think that it’s a great thing for them to go undercover because it does remind them how hard it is for employees, especially when they make budget cuts, etc.; when they make decisions that will have a direct impact on them.

    I saw this show on the other day, it was really good too. One thing that I found unrealistic is the expressions and attitudes of the people. I’m not saying that it is completely impossible to keep a positive attitude about working and doing double the amount that you are supposed to do at work, but there were cameras there too lol.

    • Thanks for the comment, Lakia. Yes, I agree regarding the camera. That takes away a few honest moments, but it’d be crappy quality otherwise, I suppose, to have cameras really well hidden or poor quality ones easier to move around.

      I think it’s good for the bosses to go undercover to understand things from a different perspective, namely the employee perspective, or the public perspective, so they can have it alongside their ivory office perspective when making operational decisions.

  2. jon DiPinto needs to take a look at what type of people who franchise 7/11’s.It would shock him.i would love to get a response back from him personnally so i can tell him why i had to quit 7/11 after over 2 years but then peons like me dont matter.its all about money as always and to let him know what kind of a field consultant he has for dekalb,il. stores.

    • Sorry to hear about your experience, Cheryl. I can see what you mean having been through 7/11 stores, though. Hopefully, you’ll have better luck in your future work experience. Thanks for sharing.

  3. honestly i would love 4 joe dipento 2 come and look at our store. i quit cuz of the crap you have 2 deal with and the complaning about the other shifts not doing there job and u get stuck doing it and all the crap being said and diffrent prices on how much u get an hour compared 2 other ones who just started like i did. also the managers need 2 step up and take responsibilty of the store and the customers like with me iam being called a liar when the manager was in the store and saw what was going on but the customer compalints dont count and the night manger needs 2 grow up and stop coming in so late and then the person working gets stuck and then you get bitched at about getting overtime. going 2 a new store that store is not worth the headache so thats why i left.

    • Sorry to hear about your situation, Jessica. Sounds like an epidemic with 7/11. Thanks a lot for sharing. Here’s hoping 7/11’s media monitoring picks up on this and I’m sure lots of other online descriptions of the deplorable situations in some stores, to make some changes.

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